Membership / Annuity Refund Policy
The American Society of São Paulo understands that circumstances can change from time to time and that you may need to cancel your membership or membership fee. That's why we offer a fair and transparent refund policy.
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If you choose to cancel your membership or membership within the first 7 days of purchase, you will be entitled to a full refund, with no fees or penalties.
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After the 7-day period, if there is a force majeure reason, such as illness or change of city, and you need to cancel your annuity or monthly fee before the end of the contracted period, you can request a refund proportional to the remaining time of the service. That is, if you used the service for one month of an annual annuity, you will receive a refund proportional to the amount paid for the remaining 11 months.
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To request a refund, simply contact our office and provide the necessary information to identify your purchase. We'll do our best to process your refund as quickly as possible, but the deadline is 30 days after you request it.
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It is important to remember that if you have acquired any benefit or participated in exclusive events for associates during the period in which you used the service, these amounts will not be refunded.
If you have questions about our annual or monthly fee refund policy, please contact us.
We are always ready to help you.
Event Ticket Refund Policy
Cancellation before the event:
If the customer wishes to cancel participation in the event before it takes place, he must contact the American Society of São Paulo and request the cancellation of the purchased ticket. The refund will be made as follows:
Up to 3 days before the event: full refund of the amount paid for the ticket.
Less than 3 days before the event: there will be no refund of the amount paid for the ticket.
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Cancellation during the event:
There will be no refund of the amount paid for the ticket in case of cancellation during the event.
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Event change:
If there is any change in the event (date, time, place, schedule, etc.) by the American Society of São Paulo, the customer will be informed in advance and will be able to choose between keeping the ticket for the changed event or requesting a full refund of the amount paid for admission.
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Event cancellation:
If the event is canceled by the American Society of São Paulo due to force majeure, the customer will be informed in advance and will be entitled to:
Full refund of the amount paid for the ticket.
Transfer of the amount paid to another event organized by the American Society of São Paulo, if there is availability and the customer chooses this option.
Refunds will be made using the same payment method used to purchase the ticket. The refund period may vary according to the payment method used and the policies of the financial institutions.
Maiores Informaçôes: (SAC)
+55 11 99645-4159
(Segunda-Sexta das 10:00-15:00)
Empresa:
The American Society of São Paulo
Rua da Paz, 1431 | Chácara Santo Antônio
04713-001 | São Paulo, SP
CNPJ: 62.113.261/0001-75